At Chrome Hearts, we want you to love every piece you purchase. If for any reason your order doesn’t meet your expectations, we are here to help with returns or exchanges.

Eligibility for Returns

  • Items must be unused, unwashed, and in original condition with all tags attached.
  • Returns must be initiated within 14 days of delivery.
  • Customized or personalized items cannot be returned, unless there is a manufacturing defect.

How to Return an Item

  1. Contact us to initiate your return via our official contact page: 📧 Email: support@chromehearts.ink/
  2. Include your order number, item details, and reason for return.
  3. Our team will provide instructions for securely shipping your item back to us.

Refunds

  • Once your returned item is received and inspected, your refund will be processed to the original payment method within 7–10 business days.
  • Shipping fees are non-refundable, unless the return is due to a defect or error on our part.

Exchanges

  • If you’d like to exchange an item, please indicate your preferred size, color, or product.
  • Exchanges are subject to availability and may take additional time depending on stock.

Damaged or Defective Items

Important Notes

  • All returns must include the original packaging and receipts.
  • Items returned without proper authorization may not be accepted.

Need Assistance?
Our customer support team is ready to help ensure your Chrome Hearts experience is seamless and satisfying. Reach out anytime at 📧 Email: support@chromehearts.ink/